Return & Refund Policy for Tattered Beans

1. Coffee and Perishable Goods

Since roasted coffee is a perishable product, we do not accept returns on coffee beans.

However, we are committed to providing you with the highest quality coffee. If you experience an issue with your coffee—such as receiving the wrong roast, a damaged bag, or a quality concern—please contact us within 5 days of your purchase date.

When contacting us, please include your order number and a brief description (and photos, if applicable) of the issue. We will gladly work with you to make it right by offering a replacement bag of coffee or issuing a refund, at our discretion.

2. Non-Perishable Goods (Merchandise, Apparel, and Gear)

We accept returns on non-perishable items, such as mugs, apparel, and brewing equipment, within 30 days of your purchase date.

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all tags attached.
• Accompanied by the receipt or proof of purchase.

Note: Gift cards and clearance or sale items are final sale and cannot be returned or refunded.

3. Damaged or Defective Items

If an item arrives damaged or defective, we will replace it at no additional cost to you. Please contact our support team within 5 days of delivery. Include your order number, a description of the defect or damage, and clear photos of the item and the packaging. We will provide instructions on how to receive your replacement.

4. How to Initiate a Return or Refund

To start a return or request a refund for a qualified item, please follow these steps:

1. Email our customer service team at support@tatteredbeans.com with your order number and the reason for the return.
2. If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
3. Do not send your purchase back to the manufacturer or to us without first requesting an RMA. Items sent back without prior authorization may not be refunded.

5. The Refund Process

Once your returned item is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or credit card company.

6. Shipping Costs for Returns

• Customer Responsibility: You will be responsible for paying your own shipping costs for returning non-defective items.
• Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
• Recommendations: If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our Return and Refund Policy, or if you need help with an order, please contact us at:

Tattered Beans
support@tatteredbeans.com